Delivery Policy – ZEALTOPIC

Effective Date: February 21, 2025
📍 Website: https://zealtopic.xyz/

At ZEALTOPIC, we are committed to providing a seamless and reliable delivery experience for our customers. This Delivery Policy outlines our shipping options, estimated delivery times, and important details regarding the shipment of your order.

1. Shipping Locations

  • We offer nationwide and worldwide shipping to most countries.
  • Shipping availability and options will be displayed at checkout based on your location.
  • Some regions may have restricted shipping due to customs regulations or logistical limitations.

2. Shipping Methods & Costs

We offer a variety of shipping options to meet your needs:

Domestic Shipping (Within the United States)

  • Standard Shipping: Delivery within 5-7 business days.
  • Express Shipping: Delivery within 1-3 business days.

International Shipping

  • Standard International Shipping: Delivery within 7-14 business days.
  • Expedited International Shipping: Delivery within 3-7 business days.

Shipping Fees

  • Shipping fees are calculated at checkout based on the weight, size, and destination of your order.
  • You will see the exact shipping cost before completing your purchase.
  • Any customs duties, taxes, or import fees are the responsibility of the customer.

3. Order Processing Time

  • Orders are processed within 1-2 business days after payment confirmation.
  • Orders placed after business hours, on weekends, or holidays will be processed the next business day.
  • If there are any delays due to stock availability or other issues, we will notify you via email.

4. Shipping Confirmation & Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
  • You can use this tracking number to monitor your order’s progress in real time.
  • If you do not receive a tracking number within the estimated processing time, please contact us.

5. Estimated Delivery Times

Delivery times are estimates and may vary due to factors such as:

  • Shipping carrier delays
  • Customs processing for international orders
  • Unforeseen circumstances (e.g., weather conditions, holidays, strikes)

ZEALTOPIC is not responsible for delays caused by shipping carriers or customs processing.

6. Customs, Duties, and Taxes (International Orders)

  • International customers may be subject to additional fees, such as import duties, VAT, and taxes, based on their country’s regulations.
  • These fees are not included in the purchase price and are the customer’s responsibility.
  • We recommend checking with your local customs office to understand any potential charges before placing an order.

7. Shipping Address Accuracy

  • Please ensure that your shipping address is accurate and complete at checkout.
  • ZEALTOPIC is not responsible for orders shipped to incorrect addresses due to customer errors.
  • If an order is returned due to an incorrect address, re-shipping fees will apply.

8. Lost, Stolen, or Damaged Packages

  • Lost Packages: If your package is lost in transit, contact us immediately. We will work with the carrier to investigate and resolve the issue.
  • Stolen Packages: ZEALTOPIC is not responsible for stolen packages after delivery has been confirmed by the carrier. If your package is marked as delivered but you haven’t received it, please contact the carrier to file a claim.
  • Damaged Packages: If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will assist you in filing a claim or arranging a replacement.

9. Delayed or Failed Deliveries

  • If your order is delayed beyond the estimated delivery window, please allow additional time before reaching out, as delays can occur due to unforeseen circumstances.
  • If a package is returned to us due to failed delivery attempts, incorrect address, or refusal to pay customs fees, you will be responsible for additional shipping costs to resend the order.

10. Contact Us

For any shipping-related questions or concerns, please reach out to us:

📍 Address: 421 New York Avenue, Texas, Frisco, United States
📞 Phone Number: 817-969-9352
📧 Email: contact@zealtopic.xyz
🌐 Website: https://zealtopic.xyz/